NWI employs a comprehensive system of quality controls. This system allows us to offer the highest quality products at the most competitive prices. Further enhancing this approach is our ability to process and track all phases of a project under one roof.
Our system begins with the development of the order. Each detail and variable is reviewed for criteria such as unit and measurement accuracy, compatibility, and budget. During the manufacturing process the product is subjected to an array of inspections. Inspections are carried out by experienced technicians and state-of-the-art technologies. At the end of the line, each order is given a final inspection before being certified as good to ship.
One metric we employ to measure customer satisfaction is our participation in the Baldrige National Quality Program.
Established in 1987, the Baldrige National Quality Program was named for Malcom Baldrige. Baldrige served as US Secretary of Commerce from 1981 until his death in 1987.
The intention of this program is to assist American companies in making positive strides in areas of quality and service, and thus becoming more competitive in the global market. As such, it is directly aligned with our commitment to making continuous improvements in quality, service, and value.
Northwestern Industries began its journey through the Baldrige program in 2007 and we’re continuing to invest significant time and energy on this intensive program. We feel that improved management understanding of the factory floor, worker involvement in quality issues, and greater emphasis on statistical process control will lead to dramatic improvements in the cost of quality and manufactured product. We recognize that continued improvement in quality, productivity, and service are essential to our success and the success of our customers.